Network Design

We help to Design and transform the world’s most highly standard sophisticated and secure Network for businesses. Our dedicated expert Team design network according to the business required and provides best fit solution to reduce cost.

We work with clients who don't hide from the future but want to define clients with high potential and high ambition. We go deep to unlock insight and have courage to act. We bring the right people together to challenge established thinking and drive transformation. We work with our clients to build the capabilities that enable organizations to achieve sustainable advantage.

Deployment

Deployment is an art of implementing smart network which involves huge planning, documenting each steps which essentially helps Customer to manage without help of our Team in case Customer does not have valid contract with us.

Technical Support 24x7

Our Customer Service Representative Team provide 24x7 support to our valuable Customer. Upon receiving request CSR log ticket for the respected Customer and assign to respected technology domain engineer.

Engineer review the issue, access the device with secure method ie VPN or any other secure method and fix the issue. Engineer may contact Customer if addition information required to fix the issue.Once issue fixed, engineer update note and notify Customer

We strictly maintain SLA depends on priority of issue ie P1, P2, P3, P4.

On high priority issue such as network down situation, respected Team Engineer can be engaged within 30 minutes, seven days a week 24x7.

QA and Testing

Our dedicated team assigned for each project strictly testing and Quality Assurance in phases and document each phase.We follow industry standard best practice.

Monitoring Services

Monitoring service one of our specialist team which respond immediately without Customer engagement when a device or a service went down of an application

Monitoring Team then log ticket with severity of the issue and engage respected team accordingly. At the same time we notify Customer about the issue, also we inform that required resource engaged.

Engineer troubleshoot the issue and add resolution notes in the ticket, further CSR notifies Customer that issue resolved.

Dedicated Team

Our dedicated Team helps to isolate the issue quickly, respond and resolve the issue according to the severity of the issue.